| Are
any of the following true in your business:
- I
have agents on the phone making calls
- I
require my agents to make 'X' calls per day
- I
require my agents to have 'X' hours talk time on the phone
- I
pay my agents only for time spent on the phone
- I
need to prove appropriate behavior in case of complaints
For example, a collection agency may need to prove they only called
during certain hours,
and no more than a certain number of times each week.
- I
have agents on the phone answering calls
- I
require my agents to keep call times short
- I
require my agents to maintain a minimum of 'X' hours talk time
- I
need to ensure my sales people keep in constant contact with our customers
With
CallTraQ :
- Monitor
agent activity, with a Department
or Extension Summary report
- see
who is meeting there numbers
- who
is not...
- who
starts early
- who works late
- See who
your agents are calling, or who's calling them with an
Extension Detail Report.
- weed
out Personal Calls
- improve
productivity.
|
