Information collected by CallTraQ is presented in report form. All Reports can be Viewed / Printed / Saved or Emailed.

Below is an example of an Extension detail report for one extension (245). You may need to scroll your browser to the right to see all of the report.
As you can see there is a lot of information available about each call.

Information on the above report that comes from your Phone System is:

	Heading	Column Name	Description
	CT	Call Type	Type of call. O = Outgoing and I = Incoming
	Date	Date of Call	Date the call was placed or received.
	Time	Time of Call	Time the call was placed or received.
	Duration	Call Duration	Duration of the Call in Hours : Minutes : Seconds
	Ring	Ring Time	The amount of time the call rang before being answered. This information is not available from all phone systems
	Phone Number	Phone Number	This is the number dialed by the user on outgoing calls, and is the Caller ID number (if available from both your phone system and phone company) for incoming calls.
	Account	Account Code	This is the Account information entered by the user in order to identify a call as billable or traceable to a client, project, etc. This is commonly used by businesses that bill back clients.
	Comment	Caller ID Name	The field has 2 functions. If your phone system and phone company provide Name information with Caller ID, then that name will appear here. See below for more information on this field.

Information on the above report that is added by the CallTraQ system is:

	Heading	Column Name	Description
	Location	Location of Call	This column contains a City/State City/Province or Country name relating to the phone number. CallTraQ has an extensive database of information, updated 4 times a year that keeps this information current.
	Use $	Usage Cost	This is the cost of the call, as define by you, using the very flexible pricing structure available in the CallTraQ system
	Time $	Time Billing	This is the cost of employee time on the phone. CallTraQ can assign a cost for time on a call in order to assist in billing back clients or project. Commonly used by Lawyers and others, lets say you charge $200 per hour for your services. CallTraQ can cost the call at the rate of $3.33 per minute ($200 / 60 minutes)
	Trunk Group	Group of Lines	CallTraQ takes information on which phone line the call was carried on, and groups this information with other phone lines into a "Trunk Group". This allows you to easily see if the call was placed or received on the correct group of trunks. Great if you different services from different carriers, and you want to make sure the call was handled in the most cost effective way.
	Comment	Comments	As noted above, this column may contain Caller ID Data. CallTraQ also provides a Comment Database. This allows you to enter phone numbers, along with a comment (such as a company or persons name). When CallTraQ displays a report like the one above, the phone number is looked up in the Comment Database, and if found, the comment pertaining to that number is display. As you can see, we have had some fun in the report above, with a call to Columbia, by having a comment of Drug Supplier. This feature can be very helpful, especially in areas that do not have Caller ID Name.