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Organize your Agents into teams, and look at members of a given team, or see how one team compares to another team. In the image above, you are looking at a summary of Department (Team) members. The information is organized into 3 groups. Incoming Information, Outgoing Information and Totals / Averages.

Each column provides Number of Calls (No.), Total Duration in HH:MM:SS, and both a Usage Cost (Use $) and Time Billing Cost (Time$) used to track costs or bill back for usages/time.